Terms of Service
Effective Date: August 11, 2026
Welcome to Castlebrook Counseling Services, Inc.! These Terms of Service outline the important details about using our website and services. We've written them in plain language because we believe transparency builds trust.
1. About These TermsBy using our website or engaging with our services, you agree to these terms. If you don't agree with any part, please don't use our website or services.
We may update these terms occasionally to reflect changes in our practice or legal requirements. We'll post the updated date at the top, and continued use of our website means you accept any changes.
2. Our ServicesCastlebrook Counseling Services, Inc. provides professional therapy and mental health services, including:
3. Website Use & Acceptable BehaviorWhat You Can Do:
What You Cannot Do:
4. Communication & Contact ConsentEmail Communications
By providing your email address through our website forms, newsletter signup, or SimpleIntake system, you consent to receive:
You can unsubscribe from marketing emails at any time using the link provided in each email.
Text Message Communications
Text Message Details:
Communication Security
While we use reasonable security measures including our HIPAA-compliant SimpleIntake system, email and text messages are not completely secure. Please don't include sensitive clinical information in these communications unless specifically requested as part of our secure intake process.
5. Privacy & Data CollectionInformation We Collect:
How We Use Your Information:
Information Sharing:
We never sell or share your personal information with third parties for marketing purposes. We may share information only when:
6. Online Scheduling & SimpleIntake System
We use SimpleIntake, a HIPAA-compliant intake management system, to:
Your Responsibilities:
7. Intellectual PropertyAll content on our website, including text, images, logos, and design elements, is owned by Castlebrook Counseling Services, Inc. or licensed for our use. You may view and use this content for personal, non-commercial purposes only.
8. Third-Party Links & ServicesOur website may contain links to third-party websites or services (such as insurance providers, professional organizations, or mental health resources). We're not responsible for their content, privacy practices, or terms of service.
9. Disclaimers & Limitations
No Medical Advice: Information on our website is educational and does not replace professional medical or psychological advice. Always consult with a qualified healthcare provider for medical concerns.
Crisis Situations: If you are experiencing a mental health emergency:
10. Insurance & Payment Terms
11. Contact Information
Questions about these Terms of Service or Privacy Policy?
Practice Name
Castlebrook Counseling Services, Inc.
Address
24 Lyman St. Suite 200, Westborough, MA 01581
Phone
(508) 475-9110
Contact Email
kerrietoole@castlebrookcounseling.com
Intake Email
info@castlebrookcounseling.com
Last Updated: August 11, 2026
Welcome to Castlebrook Counseling Services, Inc.! These Terms of Service outline the important details about using our website and services. We've written them in plain language because we believe transparency builds trust.
1. About These TermsBy using our website or engaging with our services, you agree to these terms. If you don't agree with any part, please don't use our website or services.
We may update these terms occasionally to reflect changes in our practice or legal requirements. We'll post the updated date at the top, and continued use of our website means you accept any changes.
2. Our ServicesCastlebrook Counseling Services, Inc. provides professional therapy and mental health services, including:
- Individual therapy
- Couples therapy
- Family therapy
- Child and adolescent therapy
- Group therapy programs
- Specialized mental health care & case management
3. Website Use & Acceptable BehaviorWhat You Can Do:
- Browse our website to learn about our services
- Complete contact forms and intake questionnaires through our secure SimpleIntake system
- Access resources and educational content
- Subscribe to our newsletter
- Schedule appointments through our secure client portal
What You Cannot Do:
- Use our website for any unlawful purpose
- Attempt to access restricted areas or other users' information
- Share inappropriate, harmful, or offensive content
- Copy or distribute our copyrighted materials without permission
- Use automated systems to access our website excessively
- Misrepresent your identity or provide false information
4. Communication & Contact ConsentEmail Communications
By providing your email address through our website forms, newsletter signup, or SimpleIntake system, you consent to receive:
- Responses to your inquiries
- Appointment confirmations and reminders
- Our newsletter with mental health resources and practice updates
- Important updates about our services
- Administrative communications related to your care
You can unsubscribe from marketing emails at any time using the link provided in each email.
Text Message Communications
- By providing your phone number and checking the appropriate consent box, you agree to receive text messages from Castlebrook Counseling Services, Inc. regarding:
- Appointment reminders and confirmations
- Intake process updates and next steps
- Brief administrative communications related to your care
- Emergency or urgent practice updates
- SimpleIntake system notifications
Text Message Details:
- Message frequency varies based on your engagement with our services
- Standard message and data rates may apply
- You can opt out at any time by replying "STOP" to any message
- Reply "HELP" for assistance
- For urgent matters, always call our office directly at (508) 475-9110
Communication Security
While we use reasonable security measures including our HIPAA-compliant SimpleIntake system, email and text messages are not completely secure. Please don't include sensitive clinical information in these communications unless specifically requested as part of our secure intake process.
5. Privacy & Data CollectionInformation We Collect:
- Contact Information: Name, email, phone number when you complete forms
- Website Usage: How you navigate our site (cookies and analytics)
- Intake Information: Clinical and personal information you provide through our SimpleIntake system
- Newsletter Data: Email addresses for our mailing list
- Client Portal Data: Information entered through our secure client management system
How We Use Your Information:
- To respond to your inquiries and provide requested services
- To improve our website and user experience
- To send newsletters and updates (with your consent)
- To communicate about appointments and services
- To comply with legal and professional obligations
- To process insurance claims (when applicable)
- To coordinate care with other healthcare providers (with your consent)
Information Sharing:
We never sell or share your personal information with third parties for marketing purposes. We may share information only when:
- Required by law or court order
- Necessary to protect safety (following professional ethics guidelines and mandatory reporting requirements)
- With your explicit written consent
- With our professional consultants bound by confidentiality agreements
- With our technology service providers (such as SimpleIntake) who have signed Business Associate Agreements
6. Online Scheduling & SimpleIntake System
We use SimpleIntake, a HIPAA-compliant intake management system, to:
- Process initial inquiries and intake forms
- Schedule appointments
- Send automated reminders
- Manage client communications
- Maintain secure client records
Your Responsibilities:
- Provide accurate and current contact information
- Respond to intake communications in a timely manner
- Attend scheduled appointments or provide appropriate notice for cancellations
- Keep your client portal login information secure
7. Intellectual PropertyAll content on our website, including text, images, logos, and design elements, is owned by Castlebrook Counseling Services, Inc. or licensed for our use. You may view and use this content for personal, non-commercial purposes only.
8. Third-Party Links & ServicesOur website may contain links to third-party websites or services (such as insurance providers, professional organizations, or mental health resources). We're not responsible for their content, privacy practices, or terms of service.
9. Disclaimers & Limitations
No Medical Advice: Information on our website is educational and does not replace professional medical or psychological advice. Always consult with a qualified healthcare provider for medical concerns.
Crisis Situations: If you are experiencing a mental health emergency:
- Call 911
- Go to your nearest emergency room
- Call or text the 988 Suicide & Crisis Lifeline (available 24/7)
10. Insurance & Payment Terms
- Payment is due at time of service unless other arrangements have been made.
- Insurance benefits are verified through our SimpleIntake system.
- You are responsible for understanding your benefits and any applicable deductibles or co-pays.
11. Contact Information
Questions about these Terms of Service or Privacy Policy?
Practice Name
Castlebrook Counseling Services, Inc.
Address
24 Lyman St. Suite 200, Westborough, MA 01581
Phone
(508) 475-9110
Contact Email
kerrietoole@castlebrookcounseling.com
Intake Email
info@castlebrookcounseling.com
Last Updated: August 11, 2026
