Privacy Policy
Effective Date: August 11, 2026
PRIVACY NOTICETHIS PRIVACY NOTICE DISCLOSES THE PRIVACY PRACTICES FOR Castlebrook Counseling Services, Inc.
INFORMATION COLLECTION, USE, AND SHARINGWhat We Collect
We are the sole owners of the information collected on this site and through our intake process. We only have access to/collect information that you voluntarily provide us via:
How We Use Your Information
Information Sharing
Third-Party Service Providers: We partner with trusted service providers to deliver specific services including:
These parties are bound by strict confidentiality agreements and are not allowed to use personally identifiable information except for the purpose of providing these specific services to our practice.
HIPAA COMPLIANCEAs a mental health practice, Castlebrook Counseling Services, Inc. is required to comply with the Health Insurance Portability and Accountability Act (HIPAA). This privacy policy works in conjunction with our HIPAA Notice of Privacy Practices, which provides additional details about how we protect your health information. Your health information is protected by both HIPAA regulations and this privacy policy.
WEBSITE AND COMMUNICATIONExternal Links
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys and Feedback
From time-to-time we may request information via surveys or feedback forms. Participation is completely voluntary. Information requested may include contact information and demographic information. This information will be used for purposes of improving our services and client satisfaction.
Email Communications
Unless you ask us not to, we may contact you via email to:
YOUR ACCESS TO AND CONTROL OVER INFORMATIONYou may opt out of any future non-essential contacts from us at any time. You can do the following at any time by contacting us via our email address or phone number:
See what data we have about you, if any
SECURITY MEASURESWe take extensive precautions to protect your information both online and offline.
Online Security
All third-party service providers who handle your information have signed Business Associate Agreements ensuring they meet HIPAA security and privacy standards.
CONTACT INFORMATIONPractice Name
Castlebrook Counseling Services, Inc.
Address
24 Lyman St. Suite 200, Westborough, MA 01581
Phone
(508) 475-9110
Contact Email
kerrietoole@castlebrookcounseling.com
Intake Email
info@castlebrookcounseling.com
Privacy Concerns: If you feel that we are not abiding by this privacy policy, please contact us immediately via phone at (508) 475-9110 or email at kerrietoole@castlebrookcounseling.com.
Policy Updates: This privacy policy may be updated from time to time. We will notify you of any material changes via email or by posting a notice on our website.
Last Updated: August 11, 2026 | Effective Date: August 11, 2026
PRIVACY NOTICETHIS PRIVACY NOTICE DISCLOSES THE PRIVACY PRACTICES FOR Castlebrook Counseling Services, Inc.
- This privacy notice applies solely to information collected by our practice website and our intake management system. It will notify you of the following:
- What personally identifiable information is collected from you through the website and intake process, how it is used, and with whom it may be shared
- What choices are available to you regarding the use of your data
- The security procedures in place to protect the misuse of your information
- How you can correct any inaccuracies in the information
INFORMATION COLLECTION, USE, AND SHARINGWhat We Collect
We are the sole owners of the information collected on this site and through our intake process. We only have access to/collect information that you voluntarily provide us via:
- Email or direct contact through our website
- Our online intake forms and scheduling system
- Phone conversations during our intake process
- Insurance verification and billing processes (when applicable)
How We Use Your Information
- To respond to your inquiries regarding therapy services and appointment scheduling
- To provide clinical services including therapy sessions, treatment planning, and case management
- To process insurance claims and handle billing (when applicable)
- To comply with legal requirements for mental health record-keeping and reporting
- To communicate about appointments, including confirmations, reminders, and scheduling changes
Information Sharing
- We will never sell or rent your information to anyone.
- We will not share your information with any third party outside of our organization, except:
- As necessary to fulfill your request (e.g., coordinating with your physician or other healthcare providers with your written consent)
- When required by law (such as mandatory reporting requirements for licensed mental health professionals)
- With our technology partners who provide secure services essential to our practice operations (such as our intake management system, electronic health records, and secure communication platforms)
Third-Party Service Providers: We partner with trusted service providers to deliver specific services including:
- SimpleIntake by Productive Therapist - Our intake management and CRM system
- Electronic Health Records (EHR) System - Secure client health records management
- Insurance Billing Services - Insurance claims processing (if applicable)
- Secure Communication Platforms - Encrypted client communication
These parties are bound by strict confidentiality agreements and are not allowed to use personally identifiable information except for the purpose of providing these specific services to our practice.
HIPAA COMPLIANCEAs a mental health practice, Castlebrook Counseling Services, Inc. is required to comply with the Health Insurance Portability and Accountability Act (HIPAA). This privacy policy works in conjunction with our HIPAA Notice of Privacy Practices, which provides additional details about how we protect your health information. Your health information is protected by both HIPAA regulations and this privacy policy.
WEBSITE AND COMMUNICATIONExternal Links
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys and Feedback
From time-to-time we may request information via surveys or feedback forms. Participation is completely voluntary. Information requested may include contact information and demographic information. This information will be used for purposes of improving our services and client satisfaction.
Email Communications
Unless you ask us not to, we may contact you via email to:
- Send appointment confirmations and reminders
- Share updates to practice policies
- Provide information about new services
- Notify you of changes to this privacy policy
YOUR ACCESS TO AND CONTROL OVER INFORMATIONYou may opt out of any future non-essential contacts from us at any time. You can do the following at any time by contacting us via our email address or phone number:
See what data we have about you, if any
- Change/correct any data we have about you
- Request deletion of your data (subject to legal record-keeping requirements for mental health practices)
- Express any concern you have about our use of your data
- Opt out of non-essential communications
SECURITY MEASURESWe take extensive precautions to protect your information both online and offline.
Online Security
- Encryption: All sensitive information submitted via our website and intake forms is encrypted and transmitted securely.
- Secure Connections: Look for the lock icon in your browser's address bar and "https" at the beginning of web addresses when submitting information.
- Secure Servers: Our intake management system and all data storage utilize enterprise-grade security measures.
- Offline Security
- Limited Access: Only employees who need the information to perform specific job functions are granted access to personally identifiable information.
- Secure Storage: All computers and servers storing personally identifiable information are kept in secure environments.
- Staff Training: All team members receive regular training on privacy and security protocols.
All third-party service providers who handle your information have signed Business Associate Agreements ensuring they meet HIPAA security and privacy standards.
CONTACT INFORMATIONPractice Name
Castlebrook Counseling Services, Inc.
Address
24 Lyman St. Suite 200, Westborough, MA 01581
Phone
(508) 475-9110
Contact Email
kerrietoole@castlebrookcounseling.com
Intake Email
info@castlebrookcounseling.com
Privacy Concerns: If you feel that we are not abiding by this privacy policy, please contact us immediately via phone at (508) 475-9110 or email at kerrietoole@castlebrookcounseling.com.
Policy Updates: This privacy policy may be updated from time to time. We will notify you of any material changes via email or by posting a notice on our website.
Last Updated: August 11, 2026 | Effective Date: August 11, 2026
